Olum's Return Policy
Returns: (Excluding Bedding and Special Orders)
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To receive a Full Refund: Items must be in original carton, unused, unopened and without damage
- Within 14 days for computers, projectors, digital cameras, camcorders, GPS units, and MP3 Players
- Within 30 days for all other products
Non returnable/Non refundable ITEMS
- Labor, assembly, delivery and installation services
- Fabric protection
- Upon inspection, items that are determined to have been damaged or abused, including stains or odors
- Items stated to be sold "AS IS"
- Special orders
Restocking Fees
- A 20% minimum restocking fee will be applied to items that are opened, used, incomplete, missing original packaging and/or accessories
- A Non-refundable 20% Deposit is required prior to placing a "Special Order"
- If applicable, additional delivery or pick up charges will apply
- To receive a full refund, you must also return any free items. Otherwise, the refund amount will be reduced to reflect the value of the free items
- If a product is purchased with a "mail in" rebate; the amount of the rebate will be deducted from the refund amount
This policy excludes all merchandise from the Clearance Center sold "AS IS" without guarantee unless otherwise noted on sales receipt.
Layaways
All layaways must have a 20% deposit. Payments must be made monthly
- Electronics - 30 days maximum layaway
- Appliances - 3 months maximum layaway
- Furniture - 6 months maximum layaway
CODs
All COD orders must have 20% deposit. All COD's must have a set delivery date no more than 30 days from availability of merchandise. If a delivery date is not within 30 days, finance approval is required.
MAGIC CIRCLE CREDIT
You must be 18 years or older and have a valid photo ID to apply for Magic Circle Credit. Magic Circle Credit offers 6 months interest free financing on all furniture and bedding purchases, 90 Days interest free financing on Appliances and Electronics. Magic Circle Credit accounts can be financed up to 24 months with applicable finance charges. Magic Circle Credit payments can be made at any location or online at www.olums.com. We accept credit/debit cards for deposits and account payoffs. We do not accept credit cards for monthly payments. View additional financing policies at www.olums.com/financing.html
Magic Circle/Third Party Financing Hold Orders: (excludes Clearance Center)
- Special Orders must have 20% deposit.
- Electronics - 30 days maximum hold
- Appliances - 3 months maximum hold
- Furniture - 6 months maximum hold
- Return check Policy
- Olum's will charge $30 for any returned check.
Olums.com Errors
Olum's makes every effort to ensure that the information displayed on Olums.com is accurate, complete, and up to date. In spite of our efforts there may be instances where product or rebate information contains inaccurate or incomplete data. Olum's makes no guarantee that the content of Olums.com is error-free, complete, or up to date. We reserve the right to correct errors and/or update the content of Olums.com at any time without notice. Olum's also reserves the right to refuse or cancel any order, which contains an error or inaccuracy, including after the order has been submitted and whether or not the order has been confirmed, and payment processed. If your order is cancelled after payment has been processed we will issue a refund for the full amount charged.
Rebates
The manufacturers not Olum's offer all rebates displayed on this site. They are subject to the terms and conditions specified by each manufacturer, including qualifying purchase dates, quantity limitations, and eligibility of combining offers. Please save a copy of all paperwork submitted for an offer in case you need to contact the manufacturer regarding your rebate. Olum's cannot be held responsible for unfulfilled rebate claims.
Price Guarantee
Olum's Best Price Promise takes the guesswork out of getting more for your money! We Beat Your Best Deal or You Get $100! Our $100 reward means that we will beat any deal before you buy. The competitive offer must be new, crated, same model, include delivery and same services (where applicable) from an authorized dealer within our Trade/Delivery area and be substantiated with an invoice or an ad currently in effect. This offer does not apply to mail orders, the internet, manufacturers rebates, going out of business sales, one-of-a-kind, or limited quantities sale, or when items are not available at the retailer. Under these conditions, before you buy, if we don't beat your best deal, we'll pay you $100. A check will be mailed from our corporate office.
Special Orders
A Non-refundable 20% Deposit is required prior to placing a "Special Order". Special Orders are non-returnable and non-refundable.
Delivery and Installlation Policies can be found at : http://olums.com/delivery_installation.html
Privacy Policy
Olum's respects each and every one of our customers' right to Privacy. At no time will any personal information given to Olum's (i.e. name, address, phone number(s), email address, purchase history, etc.) be sold or transferred to any other party. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come.
Online Orders
If you place an online order, our secure order form requests contact, billing, and financial information (credit card account numbers). Contact information from the order form is used to send orders and information about our company to you. Your contact information is also used to get in touch with you regarding the status of your order. The financial information collected is used ONLY to process payment for the products ordered.
Surveys/Mailing List
We maintain a previous customer database email list and run contests in which we ask for contact information. This information is used to contact winners and provide information about our company. No contest information entered on this site will be shared with other companies. The customer's contact information is also used to contact consumers when necessary, such as product recalls or service issues. Users may choose not to receive future mailings from us by deleting their names from our list.
Remove/Deactivate Your Name from Our List:
You can opt out of future emails by contacting "info@olums.com" and placing "Remove Me" in the subject line.
You can send a written request to:
Olum's of Binghamton, Inc.
3701 Vestal Parkway East
Vestal, NY 13850
ATTN: Marketing Department
Please Note:
This Privacy Policy does not apply to other websites that may be accessed through the Olum's.com website. Our site contains links to other sites operated by third parties. We encourage you to read the privacy policies of those sites to learn how they collect and use information about you.
Shopping Security
We at Olum's understand that our customers wish to keep their personal information private and we have gone to great lengths to insure that all such information is guaranteed complete privacy.
Credit Card and Order Data
The order confirmation and checkout areas of Olums.com are secured using SSL encryption. This ensures that your credit card account number and personal information are never sent over the Internet, unencrypted. Your credit card information is immediately stored in its encrypted form on our servers. Once encrypted, no one except the credit card authorization company can decrypt it. Your account number is never displayed on our site. Your personal information, such as your billing & shipping address, is stored in our secure server. Only those with proper authorization can view this data. GUARANTEED.
Copyright
All content contained on the Olum's website including logos, graphics, photographic images, and text is the property of Olum's of Binghamton, Inc. and it's suppliers and is governed by United States of America copyright laws. Any reproduction, modification, distribution, republication, or display of said content is strictly prohibited. Except in connection with shopping or placing an order the contents may not be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, reproduced or framed without express written consent of Olum's of Binghamton, Inc. Any consent given will be terminated automatically if any of the terms and conditions of this website are breached.
